Metro Truck Rental, Van Rental and Car Rental FAQ
- What types of vehicles does Metro rent?
- Does Metro offer insurance to cover the rental vehicle?
- What is a Limited Damage Waiver (LDW)?
- What is Supplemental Liability Insurance (SLI)?
- Do you require the purchase of LDW or SLI?
- What happens if my truck breaks down?
- Is there anything special I need to know before driving a truck?
- How old do I need to be to rent a vehicle from Metro?
- Do all trucks have automatic transmission, air conditioning, power steering, power brakes?
- What happens if I change moving dates?
- Can I purchase moving supplies from Metro?
- Can I return unused supplies?
- May someone else drive a truck that I rent?
- Is a credit card needed to hold my reservation?
- What kind of deposit is required when I pick up my truck?
- Which forms of payment do you accept?
- Can you reserve a specific type of truck for me?
- Where are your locations?
- How can I determine the right size truck for my move?
- Do you offer long-term leases on trucks?
- Do you rent trucks by the hour?
- Do you deliver trucks?
- Do you offer a pick-up service?
- Will my credit/debit card be charged when I make the truck reservation?
- What is your cancellation policy?
- Do late-return fees apply?
- What is your phone number?
- Can I pick up at one location and return to another?
- What is your fuel policy?
- Do you rent trailers?
- May I use a Metro truck to tow my own vehicle?
- What should I do if I'm involved in an accident?
- What happens if I don't return my truck on the designated return date?
- What should I do if I have problems with my truck?
- What hours are you open?
- Can I use another person's credit card if I have their permission?
What types of vehicles does Metro rent?
Does Metro offer insurance to cover the rental vehicle?
Metro offers two products to provide coverage for your rental. We offer a Limited Damage Waiver (LDW) which covers the vehicle you rent from us and Supplemental Liability Insurance (SLI) to cover harm done to other people or other's property other than the vehicle rented. SLI does not cover the rental vehicle.Back to Top
What is a Limited Damage Waiver (LDW)?
LDW limits your responsibility for damage to the rental vehicle to a small deductible. If you don't purchase LDW, you and/or your insurance company are responsible for damage to the vehicle. If LDW is purchased, you are responsible only for the deductible ($250 for individual renters, $1,000 for corporate customers).
LDW costs $15 per day. Keep in mind that LDW does not cover damage to the upper part of the box of a truck caused by driving under something too low for the vehicle (such as a tree branch or drive-thru window).
What is Supplemental Liability Insurance (SLI)?
Supplemental Liability Insurance (SLI) if purchased will serve as the primary liability insurance to protect you against bodily injury claims and property damage claims made against you by other people up to $1,000,000. SLI does not provide any coverage for damage done to our truck. SLI costs $12 per day.
Do you require the purchase of LDW or SLI?
Metro requires that you provide coverage for our truck. Most consumer insurance policies do NOT cover the rental of a truck, though policies can vary widely. You should check with your insurance company before you rent the truck to be sure. If your policy does not cover our truck, we require LDW and strongly suggest SLI.Back to Top
What happens if my truck breaks down?
In the unlikely event you encounter a breakdown or have an accident, call our 24 hour emergency 1-866-933-9855.
Is there anything special I need to know before driving a truck?
Driving a truck is different from driving a car. Trucks have larger turning radiuses and stop more slowly, especially when loaded. Also, you need to be careful when you drive under anything with a low clearance. Low hanging branches, fast-food or dry cleaning drive thru windows and parking decks can all do serious damage to the upper part of a truck box.
How old do I need to be to rent a vehicle from Metro?
You need to be 21 years old and have a valid Alabama Driver's license. You do not need a special or Commercial Driver's License.Back to Top
Do all trucks have automatic transmission, air conditioning, power steering, power brakes?
Yes. All trucks have automatic transmission, air conditioning, power steering and power brakes.
What happens if I change moving dates?
Simply call us in advance and we'll make every effort to accommodate your needs.
Can I purchase moving supplies from Metro?
You can purchase a variety of moving supplies from Metro at reasonable prices. Learn more about the supplies we offer.Back to Top
Can I return unused supplies?
Yes. We will be happy to buy back any unused boxes at the end of your rental.
May someone else drive a truck that I rent?
Yes, you may add additional drivers to your rental agreement when you pick up your rental. All additional drivers must present a valid Alabama driver's license, and be at least 21 years old. If the truck is driven by an unauthorized driver any coverage provided to you could be voided.
Is a credit card needed to hold my reservation?
No. We take you at your word and will have your vehicle for you if you make a reservation with us.Back to Top
What kind of deposit is required when I pick up my truck?
Truck rentals require a deposit of $150 or the estimated cost of the rental, whichever is larger. We place a hold of $150 on your credit/debit card at the time of rental. Upon your return of the truck, all holds will be released, and the actual cost of the rental will be charged plus any damages or expenses we have incurred, if applicable. Please note that when using a debit card your bank may take up to two weeks to release the funds back to your card. We cannot be held responsible for any returned checks due to debit card hold processing.
Which forms of payment do you accept?
We accept the following forms of payment: Visa, American Express, Discover, MasterCard, and Cash. Learn more about special debit card requirements.
Can you reserve a specific type of truck for me?
Yes we can -- call the location nearest you and let us know what you need and we'll have it for you when you need it.Back to Top
Where are your locations?
We have ten convenient locations all around the Jefferson / Shelby County area with one facility in Tuscaloosa. View a detailed list of locations with directions.
How can I determine the right size truck for my move?
Our moving truck chart helps you select the right truck based on the number of rooms you're moving. And this handy chart also gives you important truck details like gross vehicle weight, clearance heights, and fuel tank size. View our selection of vehicles.
Do you offer long-term leases on trucks?
No. We rent all our trucks on daily and sometimes weekly terms. We aren't set up for true long term leases, but we can rent to you for an extended period of time if we understand your needs. Get in touch with us to let us know how we can most help you.Back to Top
Do you rent trucks by the hour?
All our rentals are for a 24 hour period. Interestingly our daily rate isn't much different from the hourly rates others may offer.
Do you deliver trucks?
No. At our low prices, we cannot deliver the truck to you. But with 10 convenient locations, we aren't far from you.
Do you offer a pick-up service?
No. At our low prices, we cannot pick you up. But with 10 convenient locations, we aren't far from you.Back to Top
Will my credit/debit card be charged when I make the truck reservation?
No. Except in certain peak periods, we don't charge you until you actually pick the vehicle up.
What is your cancellation policy?
If your credit card is required to make a reservation, you may cancel up to 48 hours in advance of your designated pick-up time without penalty. If you cancel within 48 hours of your pick-up time, we will assess a one day rental fee.
Do late-return fees apply?
Trucks are rented on a daily, 24-hour basis beginning at your pick-up time. Late fees are assessed if the truck is not returned on time.Back to Top
What is your phone number?
Our number is 1-888-347-2143. Or you can find the number to a specific location.
Can I pick up at one location and return to another?
No. Since we are a local company, we don't offer one way rentals.
What is your fuel policy?
When you pick up your vehicle, it will be full of fuel. Please return it full for the next customer.Back to Top
Do you rent trailers?
May I use a Metro truck to tow my own vehicle?
What should I do if I'm involved in an accident?
First, contact the police to complete an accident report. Then immediately contact us. You can find our phone number on the front of your rental agreement. If we are closed, call the 24-hour roadside assistance toll-free at 1-866-933-9855.Back to Top
What happens if I don't return my truck on the designated return date?
No problem! Just call us and let us know. We will adjust the credit card hold to cover the extra expected charges. However, if you don't call us, we may be forced to enact recovery efforts including seizing the truck and/or reporting the truck to the authorities as stolen.
What should I do if I have problems with my truck?
Before you start driving, take a few moments to familiarize yourself with the truck's equipment and operation, including heat and A/C, radio, lights, windshield wipers, spare tire, seat belts and door locks, and gas tank access the vertical clearance . Getting distracted trying to figure out those things while driving can be dangerous. Don't wait until the fuel warning light goes on to think about buying gas, especially if you don't know how far it is between gas stations. If, in the unlikely event that your truck malfunctions on a major thoroughfare, lock the doors, turn on the hazard lights and, if you have a cell phone, call the police or call our 24-hour roadside assistance at 1-866-933-9855. Don't leave your truck. Wait in the truck for service or the police to arrive. If, in the unlikely event that an emergency light illuminates on your control panel, don't ignore it. Use good judgment about whether you can get back to our location safely and don't hesitate to call our 24-hour roadside assistance at 1-866-933-9855.
What hours are you open?
The hours at each location vary slightly, but most are open from 7 AM to 5:30 PM Monday through Saturday, with some open on Sunday as well.Back to Top
Can I use another person's credit card if I have their permission?
No. At the time of rental, the renter is required to present a valid driver's license and credit card with his/her name imprinted on it.